Meet Your New Boss: The Healthcare Consumer Rita Johnson-Mills | Board Member, Brookdale Senior Living; Former, Chief Executive Officer, United Healthcare Community Plan of Tennessee
Key Focus: Mastering the shift to consumer-driven healthcare; creating a framework for making the most of the opportunity
No matter what part of healthcare you’re in, you’ve got a new boss: The Consumer. Changes in technology, culture and healthcare economics are making patients the driving force in their care—while creating new, multi-billion-dollar market opportunities. Making the most of the next big thing in the business of human health will require agility, smarts and grabbing the right dance partners to engage consumers.
We’ll hear from CEOs and experts at the vanguard of the next wave of disruption in the industry, one that will impact virtually every player in healthcare to help you understand the implications and capitalize on the emerging opportunities.
9:30 am - 10:30 am
SPECIAL KEYNOTE: A New Healthcare for A New Century A Conversation with Tom Mihaljevic, M.D., CEO and President, Cleveland Clinic
Key Focus: Building processes for creating change and serving customers — lessons from the CEO of one of the world’s most respected healthcare institutions
In this guided, live case study, Cleveland Clinic CEO Dr. Tom Mihaljevic will explore how he’s disrupting business-as-usual at one of the world’s top healthcare enterprises. We’ll hear hard-won lessons on managing change, creating a culture of continuous quality improvement, measuring success and, above all else, enhancing patient care.
Since 1921, Cleveland Clinic has committed itself to a deeply-held set of principles for practicing medicine that has led it to become one of the top healthcare organizations in the world— with more than 52,000 employees and 7.5 million patient visits a year—as well as being a vibrant, critical part of the community and its economy. We’ll see how they do it—and how they’ll keep doing it in the future.
10:30 am - 10:50 am
10:50 am - 11:45 am
Building A High-Performance Healthcare Culture
Laszlo Bock, former chief people officer, Google; CEO, Humu; bestselling author of Work Rules!: Insights from Inside Google That Will Transform How You Live and Lead
Key Focus: Using new techniques and technologies to develop and maintain a high-performance, customer-centric company
As head of “people operations” at Google, Bock created one of the most legendary corporate cultures in business history--a rigorous, data-driven system of attracting, hiring, retaining, rewarding and motivating the world’s best and brightest. Now, as CEO of startup Humu, he’s going further, using AI and behavioral psychology to maximize employee happiness and organizational health.
In this highly-interactive, data-driven session, Bock will share his insights on how to use technology and data to help lead your people more effectively. He’ll delve into privacy concerns, and unveil new research into what really creates a high-quality, high-creativity work environment, how the role of CEO will change in the decades to come—and how to prepare yourself and your organization for the future.
11:45 am - 1:00 pm
1:00 pm - 4:00 pm
Concurrent Roundtables and Behind-the-Scenes Tour of Cleveland Clinic
Attendees will be divided into select groups to engage in interactive and in-depth peer discussions.
Behind-the-Scenes Tour of Cleveland Clinic Summit participants will enjoy a behind-the-scenes tour of Cleveland Clinic — an industry leader in innovation for nearly 100 years.
You’ll experience first-hand how the medical center integrates clinical and hospital care with research and education to tackle healthcare’s biggest issues, including streamlining care, improving patient experiences and outcomes, and commercializing new technologies.
Peer-to-peer roundtables will include topics such as:
-Solving Talent Crises: Skills shortages; generational differences in the workforce
-Measuring Success: Strategies for integrating customer data to improve quality and outcomes
-Driving growth: M&A, joint ventures, and other options to consider
-Navigating regulatory channels and obstacles successfully
-Digital transformation strategy
*Half of attendees will participate in roundtables from 1:00 - 2:30 pm while half of attendees experience the tour. Then attendees will flip roundtables/tour from 2:30 - 4:00 pm.
4:00 pm - 4:15 pm
4:15 pm - 5:30 pm
Healthcare 2030: Leading Into The Future
A Conversation with Kevin Lobo, Chairman & CEO, Stryker
Key Focus: Developing talent, placing bets and allocating capital in an era of continuous disruption
To succeed in the next decade, CEOs must create more innovative, agile and talent-friendly organizations, all while navigating an ever-more complex regulatory and consumer environment. It’s a daunting task, and few CEOs have done all of this—and more—better than Kevin Lobo, CEO of Stryker.
In this exclusive, one-on-one fireside chat, we’ll go deep on strategies for allocating capital, successful acquisitions, handling regulation, playing on the global stage—and keeping it all going in this era of tremendous change and disruption.
5:30 pm - 6:30 pm
Bonus! Tuesday, October 22
All Healthcare CEO Summit attendees are invited to attend the Medical Innovation Summit at Cleveland Clinic on Tuesday, October 22.
Monday, June 10 at Massachusetts Institute for Technology
8:00 am - 5:00 pm
Featured Sessions The Challenge of Innovation
Keynote Interview with Clayton Christensen
Harvard Business School Professor Clayton Christensen is the architect of and the world’s foremost authority on disruptive innovation. Author of The Innovator’s Dilemma and The Innovator’s Solution, two of the most influential leadership books of the last century, Christensen will arm us with powerful new ways of understanding the current changes in business and society—and the changes to come.
The Mathematical Corporation Angela Zutavern | Managing Director, AlixPartners; Author The Mathematical Corporation
Data is the new oil, with incredible new promises, but a changed world requires new thinking by leaders. Zutavern will provide a practical guide to putting digital technology to practical use in business. E-Commerce Beyond the Basics How does Amazon do it? And how can your company compete?
Blockchain: Beyond the Buzzwords
James Mickens | Professor Harvard School of Engineering & Applied Science
You know it’s more than Bitcoin, but you may not know how much more. What’s real? What’s not? We’ll help you make sense of it all.
Concurrent Industry Roundtables Attendees will pick one of the following industries for a facilitated discussion taking a deeper dive into how various emerging technologies are disrupting their specific industries: Healthcare / Finance & Insurance / Manufacturing / Consumer Goods & Retail / Technology / Construction
5:00 pm - 6:30 pm
6:30 pm - 8:30 pm
Tuesday, June 11 at the Charles Hotel, Cambridge, MA
8:00 am - 12:00 pm
Building Your Tech BS Detector The tech industry has a long history of self-importance and snake oil sales, but it’s hard for most of us to not be intimidated and separate the hope from hype. We’ll take you inside the good and bad about tech, and tech culture, and share a smart framework for thinking about innovation.
Inside Factory 4.0
Ron Harbour | Senior Partner, Vice President, Oliver Wyman
One of the most promising manufacturing processes in the last 100 years is coming of age, with profound impacts on all of manufacturing and, in turn, all industries touched by manufacturing.
A Case Study | Putting it All Together Linda Hill |Board Member, State Street Bank; Wallace Brett DonhamProfessor of Business Administration and Faculty Chair, Leadership Initiative Harvard Business School
Breakthrough technology is worthless unless you can put it to use creating real value for your company. Doing so means tackling every part of your organization—from structure to culture. This interactive case study by one of Harvard Business School’s top thinkers on digital transformation will help you get there.